AIVA × WhatsApp Business
Reply on WhatsAppwithout leaving your flow.
AIVA drafts WhatsApp replies and template sends from your business number, pulls up your phone numbers and approved templates — and sends only after you approve the exact message.
The problem
Customers message on WhatsApp. You answer from five tabs.
Your business runs on WhatsApp, but the Cloud API is built for developers, not for getting a reply out quickly. Templates need exact names, sends are easy to fat-finger to the wrong number, and the 24-hour window rules are easy to trip. The conversation is right there — the tooling just gets in the way.
What AIVA can do
Concrete help with WhatsApp Business.
Know your numbers
AIVA lists the WhatsApp business accounts and phone numbers you can send from, so you never guess which number a message goes out on.
Use approved templates
It pulls your approved message templates and fills in the variables, so template sends go out correct the first time.
Draft the reply
AIVA writes the message — free-form text inside the 24-hour window, or a template outside it — and holds it for you.
Send after approval
Nothing leaves your business number until you approve the exact text and recipient.
What changes
What it’s like once AIVA runs your WhatsApp Business.
Replies that respect the window
AIVA knows the 24-hour customer-service window: inside it, free-form text; outside it, an approved template — so messages actually deliver instead of bouncing.
- Window rules handled
- Templates filled correctly
- Sends only on your word
Send to +1 415 555 0142?
Template: order_ready (en_US)
The right number, every time
With your business accounts and phone numbers synced, “send from the support line” just works — no copying phone-number IDs out of the Meta dashboard.
- Business accounts listed
- Phone numbers resolved
- No dashboard digging
Resolved
- Support line → phone id
- order_ready → template
- Recipient confirmed
Outreach that turns into follow-through
A WhatsApp conversation becomes a tracked task or reminder, so a promise made in chat doesn’t vanish when the next message comes in.
- Asks become tasks
- Promises captured
- Nothing lost in the thread
Loop
After each send
Log follow-up · WhatsApp
Example prompts
Just say it in plain language.
List the phone numbers I can send WhatsApp from.
Show my approved WhatsApp templates.
Send the appointment_reminder template to +1 415 555 0142.
Draft a WhatsApp reply thanking them and confirming Friday.
What’s the quality rating on my support number?
Message the customer that their order shipped.
Actions available
The tools AIVA actually has.
List business accounts
The WhatsApp Business Accounts you can access.
List phone numbers
Your sending numbers, with quality and status.
List templates
Approved message templates, ready to fill.
Draft message
Free-form text or a template, held for approval.
Send
Delivers only after you approve.
Permission model
You stay in control of higher-risk actions.
Read-only work happens silently. Higher-risk actions follow the runtime approval policy, and destructive actions are treated as the most protected tier.
Common workflows
How people put it to work.
Approved-template sends
You ask AIVA to notify a customer; it picks the right approved template, fills the variables, and waits for your approval to send.
In-window replies
Inside the 24-hour window, AIVA drafts a free-form reply that fits the conversation and holds it until you say go.
Cross-tool follow-through
A WhatsApp ask becomes a tracked task or reminder, so commitments made in chat don’t evaporate.
Without your approval, AIVA won’t
No surprises.
These never happen on their own. AIVA drafts and asks; you decide.
- Send any text message
- Send any template message
Local-first notes
Your data, on your machine.
OAuth token only — stored encrypted on your Mac, revocable instantly with Disconnect.
AIVA sends only from the numbers on your business account; it never invents a sender.
Tell AIVA “forget everything you learned from WhatsApp” to wipe the history it kept.
FAQ
Good questions to ask.
Will AIVA message customers on its own?
No. Reading your numbers and templates is silent, but every send — free-form or template — is drafted and held until you approve the exact text and recipient.
What about the 24-hour window?
AIVA knows the rule: inside the 24-hour customer-service window it can send free-form text; outside it, it switches to an approved template so the message actually delivers.
Do I need my own Meta app?
For the one-click managed connection, no. If you prefer, you can connect your own Meta app’s credentials in advanced mode. Either way you must grant the WhatsApp messaging and management permissions.
How is access secured?
With a revocable OAuth token stored encrypted on your Mac. Disconnect from Settings → Apps to cut access immediately.
Related integrations
AIVA works better together.
Communication
AIVA for Twilio
Connect with Twilio in a single tap, then let AIVA read your messages, check your balance and numbers, and send SMS — sending only after you approve the exact text.
Communication
AIVA for Slack
AIVA reads the channels you point it at, summarizes what you missed with full thread context, and posts on your behalf — but only after you approve the exact message.
Google Workspace
AIVA for Gmail
AIVA reads the threads that matter, drafts replies in your voice, tracks the promises buried in your email, and follows up so nothing quietly dies in your inbox. It only sends after you say so.
Get started
Let AIVA handle WhatsApp Business for you.
Create your account on the web — it carries straight into the Mac app.